Freedom Academy – Student Support Coordinator
Location: Kendallville, Indiana (On-Site)
Status: Full-Time, Exempt (Salaried)
Reports To: Program Administrator
ABOUT FREEDOM ACADEMY
Freedom Academy is a nonprofit workforce training and certification organization founded by Chester E. Dekko in 1991. Our mission is to enhance the quality of life for those who are willing to enrich their education. We serve individuals and employers across 11 northeastern Indiana counties, delivering high-quality, affordable training that helps people and communities thrive.
POSITION OVERVIEW
The Student Support Coordinator ensures student success through proactive communication, case management, and wraparound services that promote retention, completion, and equitable access to training. This position serves as the primary point of contact for students from enrollment through completion, working closely with instructors, employers, and internal teams to ensure a seamless training experience and strong post-training outcomes.
KEY RESPONSIBILITIES
- Student Recruitment and Onboarding: Lead intake and orientation processes; ensure accurate collection and entry of student records and eligibility documentation.
- Case Management and Retention: Monitor attendance, progress, and barriers to success; provide individualized support and connect students with appropriate community or employer resources.
- Funding and Compliance: Verify student eligibility and compliance with funding mechanisms, employer sponsorships, and state program requirements.
- Data Management and Reporting: Maintain accurate student data in CRM and LMS systems; track attendance, completion, placement, and satisfaction outcomes.
- Equity and Accessibility: Ensure inclusive, accessible, and supportive environments for all participants; advocate for equity and remove barriers to training participation.
- Collaboration and Communication: Coordinate with instructors, Program Administrator, and Business Development staff to ensure timely communication and successful student outcomes.
PERFORMANCE EXPECTATIONS
- Student retention and completion rates
- Quality and timeliness of student data and reporting
- Responsiveness and quality of student support services
- Compliance with funding and documentation requirements
- Student and employer satisfaction with training experience
QUALIFICATIONS
- Education: Bachelor’s degree in education, human services, workforce development, or a related field preferred.
- Experience: Minimum 2–3 years of experience in case management, student services, workforce development, or related roles.
- Skills:
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- Strong interpersonal and communication skills
- Experience providing individualized student or client support
- Proficiency in Microsoft Office Suite and CRM/LMS platforms
- Strong organizational and follow-up abilities
- Ability to handle confidential information with discretion
- Passion for helping individuals achieve education and employment goals
SCHEDULE
Full-time, Monday through Friday, generally 8:00 a.m. – 5:00 p.m. with occasional flexibility for special events.
COMPENSATION & BENEFITS
- Pay: $47,000 annually, full-time, exempt
- Holidays & Paid Time Off: 10 paid holidays annually; Up to 20 paid vacation days (based on years of service); 24 hours paid personal/family time
- Retirement: 403(b) plan with 2.5% employee match plus 5% annual employer contribution after one year
- Insurance: Employer-paid medical, life, and AD&D insurance with optional dependent coverage
- Education Benefits: Up to $20,000 lifetime reimbursement for approved courses or degree programs
- Wellness & Family Benefits: Up to $250 annual wellness reimbursement
- $50/month cell phone reimbursement
- $1,000 per child annual Oak Farm Montessori tuition reimbursement
How to apply:
Please fill out an application and sumit your resume by clicking the link below:
