Page 10 - 2021 Course Catalog

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MISSION STATEMENT: “To enhance the quality of life for those who are willing to enrich their education.”

Leadership Courses

THE 7 HABITS OF HIGHLY EFFECTIVE THE 7 HABITS:

PEOPLE: FOUNDATIONS & CREATING CUSTOMER LOYALTY

SIGNATURE SERIES Certifying Entity: Franklin Covey

Certifying Entity: Franklin Covey Program Description: The Creating Customer Loyal-
ty course is a one-day work session for frontline man-

Program Description: The 7 Habits Foundations work- agers to learn the principles and practices needed to
shop teaches the timeless principles of human effective- win the hearts of employees and customers. Manag-
ness. This workshop focuses on accountability for re- ers leave with a clear understanding of how to model,
sults, what matters most, prioritizing rather than reacting,
collaborating and building relationships, communications, teach, and reinforce empathy, responsibility, and gen-
approach, and continuous improvement. erosity through six essential practices, as they relate to
customer loyalty: 1) Making a human connection, 2)
Hours: 8 Cost: $425
Listening to learn, 3) Discovering the real job to be
Hours: 24 Cost: $1275 done, 4) Following up to strengthen the relationship,

Class Schedule: 5) Sharing information openly to help everyone
win, and 6) Surprising with unexpected extras.
Dates Day(s) Time Location
Spring M 8am-5pm ATC Hours: 8 Cost: $450

Summer M, W 8am-12pm AHLRCC Class Schedule:

Fall T, TH 8am-12pm CLC Dates Day(s) Time Location
M, W 5pm-9pm WCA Spring M 8am-5pm ATC

Summer T 8am-5pm CLC
M, W 5pm-9pm WCA

Fall T,TH 8am-12pm AHLRCC

Winter TH 8am-5pm ATC

POWERFUL LESSONS IN PERSONAL CHANGE

10 Please visit www.freedomacademy.net to see all confirmed class dates and times for each upcoming season