Program & Outreach Officer – Questa Education Foundation
Program and Outreach Officer
Job Summary:
As a member of the Questa Education Foundation team, the Program and Outreach Officer is responsible for
providing support for scholars throughout Questa programs and leading outreach to generate awareness,
applications, and strong school and community partnerships. In this role, the Program and Outreach Officer will
undertake a variety of administrative and program management duties, including student communication and
outreach activities – all with a focus on student support and success.
Essential Job Functions:
Program Implementation: Plan and implement program activities, special projects, and other initiatives designed
to achieve the overall mission and goals of Questa programs.
• Collaborate with the Director of Programs and the programming team to manage the Traditional Scholars
program and support other Questa programs
• Implement strategies to support long-term program goals, including program enrollment, scholar success,
and graduate connections for careers in Northeast Indiana
• Serve on the Questa program team to support promotion, implementation, and success of all Questa
programs.
Scholar Support: Serve as a consistent contact to support scholars throughout their Questa program experience,
from application through graduation, to ensure exceptional service and support for scholars’ academic and
professional success.
• Provide support to scholars throughout the Questa program, including applications, initial loan meetings,
and semester compliance checks
• Serve as the primary point of contact for assigned Traditional Scholars and perform daily compliance and
account management responsibilities for scholars
• Accurately input, update, and maintain student records and school contacts in SalesForce and manage all
digital system processes for applications, awards, agreements, and compliance
• Generate and analyze reports to support program operations and outcomes
• Ensure prompt professional communication with scholars, families, staff, and volunteers
Outreach and Education Activities: Prepare presentations, provide postsecondary financial aid education, and
represent Questa at events to achieve a strong applicant pool, promote student resources, and build
organizational awareness.
• Serve as one of the primary Questa representatives to promote the Traditional Scholars and other
opportunities to high school student audiences
• Develop and provide expertise in postsecondary financial aid planning and processes, including promotion
of Questa Compass and other resources to support students and families
• Collaborate with community partners to provide financial aid education and promote Questa programs
and resources
Graduate Support: Help graduates to transition from college, earn debt forgiveness by meeting regional and/or
partner commitments, and establish repayments as needed.
• Meet with graduates to process graduation compliance, award debt forgiveness, and establish repayment
plans when needed.
• Communicate with graduates to ensure clear transitions from scholar to alumni and to maximize debt
forgiveness opportunities.
• Collaborate with the finance team to manage graduate processing and communication
School and Community Partnerships: Cultivate strong partnerships with school systems and community
partners to ensure collaboration and coordinated resources and support for students.
• Serve as a liaison with internal and external constituencies to promote Questa programs and represent
Questa on a local and regional basis
• Develop and maintain relationships with area high schools and community organizations and assist with
college partner relations
Secondary Job Functions:
• Support collaboration among regional entities promoting education and workforce development
• Cultivate and promote resources to support scholar success
• Support career and alumni connections and programs for scholars
• Other duties as assigned to meet organizational goals
Qualifications:
• Bachelor’s degree in education, human services, nonprofit management, or related field
• 1-3 years of experience working in higher education, nonprofit, and/or student-oriented fields
• Exceptional customer service, attention to detail, public speaking, written and verbal communication skills
• Experience with college financial aid, data management, and/or community relations strongly preferred
• Spanish or other second language skills preferred
• Commitment to student success and Questa’s mission
Work Schedule: This is a full time, exempt position. Office hours are 8am-4:30pm, Monday-Friday. Depending on
the project cycles and workflow demands, additional hours or workday schedule changes may be required.
Regular, regional travel will be required.
Salary Range: $40,000-45,000
About Questa Education Foundation: Established in 1937, Questa’s mission is to help individuals access
postsecondary education, graduate with less debt, and become contributing members of Northeast Indiana’s
workforce. Questa offers competitive pay, a health stipend, education loan repayment, professional development
opportunities, and a flexible work schedule, including planned remote work options, to support a healthy work/life
balance. Join our collaborative and dedicated team to make a difference in the lives of hundreds of local students
each year!
To Apply: Please submit a cover letter and resume to Ryan Shepherd at rshepherd@questafoundation.org. The
Questa team will review applications as received and encourage applications by May 1, 2026.